Peace of mind is guaranteed

Australia-wide guarantee

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In the unlikely event that something goes wrong, please talk to us.

At mycar, we guarantee our products and services to be free from defects in materials and workmanship. This warranty is in addition to your rights under the Australian Consumer Law. However, we understand that sometimes things can go wrong. If this does happen, please get in touch as soon as you can, and one of our friendly staff members will help to quickly sort it out.

  • Is in addition to your statutory rights under the Australian Consumer Law.
  • Guarantee available at any mycar store nationally.
  • Parts guarantee does not cover normal wear and tear or normal service life
  • Guarantee voided if any misuse of vehicle or unsafe or inappropriate driving practices are utilised.

mycar will repair or exchange (where possible) the product or service if it becomes defective within the warranty period. mycar will bear the reasonable expense of claiming the warranty.

This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, neglect or where subsequently repaired or modified by an unauthorised service agent.

The warranty does not cover normal wear and tear or normal service life and excludes maintenance items, such as globes, wiper blades, lubricants and fluids.

Please retain your invoice as proof of purchase and contact any mycar store nationally. You can also contact our Customer Service Centre on 1800 065 010 or alternatively, visit www.mycar.com.au. Warranty claims and claims for expenses incidental to the warranty claim can be addressed to our Customer Support Centre at PO Box 1375 Castle Hill NSW 1765.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 36 months, depending on the type of battery purchased.

Tyre price guarantee

If a competitor quotes a better price on an identical tyre, we’ll beat it. We’ll beat offers including:

Buy 3 tyres, get the 4th free

 
 

Cashback offers

 
 
  • We will beat any price on an identical stocked tyre, from any of our Australian competitors (including any Australian online retailer).The fully fitted price is inclusive of fitting, balancing, new tubeless valve, tyre disposal, freight and GST.
  • The offer only applies to the instore purchase of tyres we fit at the time of the transaction.
  • The competitor's tyre must be in stock in the required quantity and the competitor's fitment centre must be located within 30km of the mycar store.
  • Price beat guarantee available for a limited time and may be withdrawn at any time by us.
  • Private buyers only. Offer excludes mobile tyre fitting service, fleet, government and wholesale customers.
  • Offers we are unable to beat include offers of other goods and/or services, offers of vouchers to be exchanged for other goods and/or services, and uncommercial offers we reasonably deem unable to be accurately valued or substantiated.

Tyre mileage guarantee

Buy 2 or more Goodyear Optilife or selected Kumho Tyres and a wheel alignment in one transaction and you automatically qualify for the mileage guarantee, designed for owners of modern cars and SUVs.

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Goodyear Optilife tyres features special tread compounds and equalised pressure distribution across the tyre footprint, providing more even tread wear and extended mileage which provides you with precise steering, outstanding grip and reduced tyre wear. To ensure you are getting the most out of your tyres, Goodyear Optilife tyres come with 50,000km mileage guarantee.

Kumho Tyre’s world-renowned quality is a result of a strong commitment to advanced design technology and drive to innovate. Their products deliver optimum performance, quality and most importantly safety which are the part of the Kumho Tyre promise. To ensure that you are going the distance, Kumho Tyres KH27, KL33, KL21 are eligible for 50,000km mileage guarantee while the KL51 and HT51 are eligible for 80,000km mileage guarantee.

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To maintain your guarantee ,you must return your car to any of our 260 stores nationwide every 10,000kms or every 6 months following our "Tyrelife Saver Program," which includes:

  • FREE 4-wheel balances
  • FREE tyre rotation, if required
  • FREE tyre air pressure check

Should your tyres’ tread wear out before the specified guarantee, we will provide you with a pro-rata tread life credit towards the cost of new Goodyear Optilife or selected Kumho* Tyres or comparable replacement tyres.

*KH27, KL33, KL21 are eligible for 50,000km mileage guarantee. KL51 and HT51 are eligible for 80,000km mileage guarantee.

To keep things simple, we maintain the records of your mileage guarantee in our central database where both your original purchases as well as your free Tyrelife Saver program visits are recorded to permit reference in the unlikely event your tyres wear prematurely. Your Mileage guarantee is managed and administered by mycar and is in addition to your statutory rights under the Australian Consumer Law.

All Goodyear Optilife and selected Kumho Tyres sold and fitted by mycar are guaranteed to provide a minimum of 50,000kms of serviceable tread wear life following a tyre wear indicator; “serviceable” means there is at least 1.6mm of even remaining tread. All services incurred as a consequence of any claims including fitting, wheel balancing, valve stems and old tyre disposal will be provided by mycar at no additional cost. Additionally, your Mileage Guarantee is transferable, which means you have an added selling point should you decide to sell your vehicle sometime in the future. Just advise the purchaser to visit a mycar store to update our records.

  • 50,000km warranty on Kumho Ecowing (KH27) tyres, Roadventure KL33 and KL21 tyres; 80,000km warranty on Kumho Roadventure KL51 and HT51 tyres; 50,000km warranty on Goodyear Optilife.
  • To be eligible, 2 or more tyres must be purchased together with a wheel alignment. — The tyres must be serviced in accordance with the free Tyrelife Saver program every 6 months or 10,000km (whichever occurs first).
  • This guarantee involves refunding you a portion of the original purchase price based on the wear of each tyre. For example, if a tyre doesn’t have legal tread (>1.6 mm) at 90% of the guaranteed mileage then we will refund you 10% of the original purchase price.
  • Tyres must not show signs of damage or abuse# including road hazard$ damage.The guaranteed mileage is halved for vehicles with staggered fitment because of the inability to rotate these tyres. Staggered fitment is defined as the rear wheels being bigger and/or wider than the front wheels.
    Offer is transferable to a new owner of the vehicle, provided the registration number of the vehicle is not changed.
  • Offer does not apply to wholesale customers

#Damage or abuse means that the tyre shows signs of vandalism, motor vehicle accident damage, under or over inflation, snow chain application, motorsport or competition use, burnouts, misalignment or mechanical problems.
$Road hazard damage means damaged caused by pot holes, kerbs and punctures.

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