When we check suspension, it tends to go smoothly.

Some rides are bumpy, some aren’t. Suspension is the system of tyres, tyre air, springs, shock absorbers and linkages that connects your vehicle to its wheels and allows relative motion between the two. Your suspension also protects the vehicle itself and any cargo from damage and wear. Regular suspension service is highly recommended for a super smooth ride.

Common issues and warning signs

Car not sitting level when parked

 
 

Lots of bouncing when driven

 
 

Poor handling

 
 

Excessive body roll on corners

 
 

Q&A

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Coil springs and leaf springs are designed to absorb up/down forces to keep tyres planted firmly on the road. Most modern cars have independent front/rear suspension. Dampeners, namely struts and shock absorbers, dissipate the energy absorbed by coil springs, so up/down motion is quickly reduced to zero. If the dampeners are in proper working order, the passengers should be unaffected by dips or bumps in the road. If the components are old or faulty, the vertical energy would cause your car to jump up off the road, then come crashing back down onto the road with even greater force, reducing tyre friction and control, making for a very uncomfortable and dangerous ride.

Some cars also have torsion bars (anti-sway or anti-roll bars) that span the car’s frame and help level out side-to-side motions while cornering. Torsion bars are an important feature of the suspension system, particularly on high-profile vehicles (such as 4WDs) that are considered top-heavy.

All suspension systems are different, but most include a chassis or frame, coil springs, leaf springs, dampeners including struts and shock absorbers, and anti-sway or torsion bars in various combinations.

At mycar, we use only the best brands such as Monroe, and have the expertise and equipment to maintain your car's steering responsiveness and stability. All shock absorber and suspension service repairs are backed by our industry-leading Australia-wide guarantee. Call us today on mycar 1300 899 735 or visit us at the nearest store.

Does your suspension and shock absorbers need checking?

What seems to be the problem?

What looks wrong?

Please describe the colour of the smoke

Which of the following best describes when/where you see black smoke?

Is the car driving normally?

It's likely the air filter requires replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect there may be a fault with a fuel injection sensor.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect there may be a fault with the ignition or spark plugs.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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If the engine runs on deisel this could be normal. However if the car is petrol or a late model deisel, there may be a fault with a sensor or fuel delivery component.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Which of the following best describes when/where you see white smoke?

Does the white smoke persist once the engine has warmed up?

We suspect the head gasket may be blown and require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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In most cases this is normal as it is due to condensation, however to be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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In most cases this is normal as it is due to condensation, however to be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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In most cases this is normal as it is due to condensation, however if it happens on a warm day or continues to get worse there may be a fault. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Which of the following best describes the issue your car is having?

We suspect the piston rings are probably worn and require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the valve stem seals may be worn and require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Are the tyres low on air?

Low air pressure may be the cause for an increase in fuel consumption, add air to the tyres. A free tyre pressure check can be carried out at any of our stores.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Is the vehicle driving normally?

We suspect the brakes or handbrake may not be releasing completely, however to be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect a clogged PCV system or a faulty oxygen system is causing an increase in fuel consumption, however to be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Tyre air pressure may be low which could cause an increase in fuel consumption. A free tyre air pressure check can be carried out at any of our stores.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Which part of the tyre is wearing out?

It's likely a wheel alignment is required.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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One of the tyres is likely underinflated. A free tyre pressure check can be carried out at any of our stores.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

One of the tyres is likely overinflated. A free tyre pressure check can be carried out at any of our stores.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

There is likely a tyre balancing or suspension issue, however to be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Which warning light is on?

This may indicate a simple fault such as a sticky handbrake, or a more serious fault such as low brake fluid. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the engine oil may be low, this can lead to a serious fault or expensive damage to the engine. We recommend that you switch off the engine until a technician has inspected the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Does the light stay on when you press the gas pedal (accelerate)?

It's likely the alternator belt, or the alternator itself require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This may require a simple fix such as adjusting or replacing the alternator belt, or a more complex solution such as replacing the alternator itself. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This light indicates a mechanical fault or electrical problem has been detected. We recommend that one of our technicians retrieve Diagnostic Trouble Codes (DTCs) from the car's computer, these will indicate why the light has been activated. If the car is not in a drive-able condition, we can arrange a tow.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

When does the engine heat up?

Can you hear an electric fan working periodically?

We suspect there may be a fault with the cooling system which exceeds the fan's capabilities.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the fan (if electric) may be faulty.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the fan (if electric) may be faulty.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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The cooling system may be clogged or low on fluid. We recommend that you switch off the engine until a technician has inspected the car. DANGER: never open the cooling system unless you are certain the engine is cold.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the thermostat may be faulty or the cooling system fluid may be very low. We recommend that you switch off the engine until a technician has inspected the car. DANGER: never open the cooling system unless you are certain the engine is cold.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Where is the steam coming from?

We suspect the cooling system may have a serious fault. We recommend that you switch off the engine until a technician has inspected the car. DANGER: never open the cooling system unless you are certain the engine is cold.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

In most cases this is normal as it is due to condensation, however if it happens on a warm day or continues to get worse there may be a fault. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Is the car running normally?

Is the car up to date with its service schedule?

The problem may be easily resolved with a service, particularly if the fuel filter or spark plugs are overdue for replacement. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may be an early indication of a fault however the problem may be easily resolved with a service, particularly if the fuel filter or spark plugs are overdue for replacement. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect there may be a fault with the fuel or ignition system.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When do you smell the burning?

Is the vehicle manual or automatic transmission?

There may be a simple cause to this fault such as a plastic bag stuck to the exhaust. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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The clutch may be in need of adjustment or nearing the end of its service-able life.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This could indicate a serious fault which may get worse if left untreated. We recommend that you switch off the engine until a technician has inspected the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Are you towing anything at the moment?

The brakes' temperature may be very high due to the extra workload or stopping force required. To make sure they're in service-able condition, adjusted, and fit for use, we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This could indicate a serious fault with the braking system or other drive line components. It may be best not to drive the car until one of our technicians inspects the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

What doesn't feel right?

Does this happen during?

What is shaking/vibrating?

We suspect the rotating components of the brakes are warpped or out of shape.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Under what type of braking does the whole car shake/vibrate?

We suspect it may be the ABS system activating. This may be normal depending on various conditions, however it could also indicate a brake imbalance or problem with the tyres. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect the rotating components of the brakes are warped or out of shape. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect the rotating components of the brakes are warped or out of shape. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Is the car's service schedule up to date?

This may be an early indication of a fault with an engine mount, or possibly the fuel or ignition systems.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

The problem may be easily resolved with a service, particularly if the fuel filter or spark plugs are overdue for replacement. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may be an early indication of a fault however the problem may be easily resolved with a service, particularly if the fuel filter or spark plugs are overdue for replacement. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Did this start out as a relatively small issue that has gradually become worse?

This may be an early indication of a fault with an engine mount, or possibly the fuel or ignition systems.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Does the problem go away as the engine is warming up?

The problem may be easily resolved with a service, particularly if the fuel filter or spark plugs are overdue for replacement. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may indicate a serious fault. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Further diagnosis is required to identify the particular cause of the problem. To be certain, we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Have the tyres been replaced recently?

A weight may have fallen off leaving a wheel out of balance.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

The tyres may be deformed or damaged. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This could be a minor issue such as a balance weight which may have fallen off, or the tyres may be deformed or damaged due to age which is much more serious. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Which of the following best describes the poor braking?

Are there any warning lights displayed?

It is likely the brake fluid is dangerously low. We recommend that you do not drive the car until it is inspected by one of our technicians.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Has this problem ocurred recently?

We suspect this may be an early indication of a serious fault with the braking system. We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect the brake fluid is overdue for replacement leading to air pockets forming in the hydrolic brake lines.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Are there any warning lights displayed?

It is likely the brake fluid is dangerously low. We recommend that you do not drive the car until it is inspected by one of our technicians.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect a major internal fault with the hydraulic system. We recommend that you do not drive the car until it is inspected by one of our technicians.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Is the car up to date with its servicing schedule?

Have you been towing a trailer or braking heavily?

We suspect you have exceeded the capabilities of the brake fluid causing it to boil. The resulting build up of air pockets may need to be bled from the hydraulic system.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect this may be an early indication of a serious fault with the braking system. We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect the brake fluid is overdue for replacement leading to air pockets forming in the hydrolic brake lines.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect air pockets have formed in the hydrolic brake lines, this is often due to age/condition of the brake fluid. We recommend that one of our technicians test the condition of the brake fluid.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

There are multiple components that can lead to these symptoms, to narrow it down further diagnosis would be required. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

A brake caliper or piston could be seized. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Your car is designed with components to assist with braking, we suspect there may be a fault in this area however it's difficult to diagnose without a physical inspection. We recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

There are multiple components that can lead to these symptoms, to narrow it down further diagnosis would be required. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

When did you first notice this?

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Are there warning lights on?

Which warning light do you see?

This may indicate a simple fault such as a sticky handbrake, or a more serious fault such as low brake fluid. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect the engine oil may be low, this can lead to a serious fault or expensive damage to the engine. We recommend that you switch off the engine until a technician has inspected the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Does the light stay on when you press the gas pedal (accelerate)?

It's likely the alternator belt, or the alternator itself require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may require a simple fix such as adjusting or replacing the alternator belt, or a more complex solution such as replacing the alternator itself. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This light indicates a mechanical fault or electrical problem has been detected. We recommend that one of our technicians retrieve Diagnostic Trouble Codes (DTCs) from the car's computer, these will indicate why the light has been activated. If the car is not in a drive-able condition, we can arrange a tow.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Which of these best describes the symptoms?

Has the car been serviced recently?

There are a number of reasons why this may be ocurring. Most likely the transmission oil level is a little high, in which case it can be easily adjusted. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Besides the early shifting, is the car running normally?

It's likely the transmission oil may be low or the shift control cable is out of adjustment, in which case it can be easily re-adjusted. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This is a common indicator of an internal transmission fault. We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Have you noticed any dark red oil pooling where you normally park?

It appears the transmission oil is leaking leaving insufficient fluid levels for normal operation and lubrication. We recommend that one of our technicians inspect the car to find the source of the leakage and re-adjust the oil level.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This is a common indicator of an internal transmission fault. We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Is it the Reverse gear which is causing the issue?

Is the gear difficult to physically select?

It's likely the linkage is worn and requires adjustment/replacement, however for late model vehicles this symptom may indicate a software glitch. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This is likely an internal fault with the reverse gear component of the transmission (valve/clutch/band). We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This is likely an internal fault with the friction components of the transmission, however for late model vehicles this symptom may indicate a software glitch. We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

How would you best describe the drive?

Are the tyres over-inflated?

We suspect the over-inflated tyres are causing the drive to feel harsh/stiff. A free tyre pressure check can be carried out at any of our stores.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may be an indication of a fault with the shocks/strut cartridges, however further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may be an indication of a fault with the shocks/strut cartridges, however further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This may be an indication of a fault with the shocks/strut cartridges, however further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Which of these best describes how the steering feels?

Do you hear a grinding noise when turning?

It's likely the power steering fluid is low/leaking.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Has this happened gradually or all of a sudden?

One of the tyres is likely underinflated. A free tyre pressure check can be carried out at any of our stores.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

It's most likley a broken power steering belt.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Is the vehicle towing or carrying a load?

Did the steering feel loose beforehand?

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

It's likely the weight over the rear axel is causing the steering to feel loose/light. If this symptom persists after unloading/untowing, then we would recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

This can be quite dangerous. We recommend that one of our technicians inspect the car to provide a diagnosis as soon as possible.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Has this happened gradually or all of a sudden?

A tyre may be going flat or something's coming loose, this could be quite dangerous. We recommend that one of our technicians inspect the car to provide a diagnosis as soon as possible.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Was there any heavy impact/s before the symptom started (e.g. driving over a pot hole)?

It's likely the suspension is damaged.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely a wheel alignment is required.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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What can you hear?

When does the engine make the ting sound?

This can be due to incorrect fuel being used, however in most cases it's an early indicator of a deeper fault caused by ignition timing or engine internals. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When does the engine sound rough/rugged?

It's likely the engine is misfiring on one or more cylinders.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Is the car using a lot more fuel?

It's likely the engine is misfiring on one or more cylinders.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When does it backfire?

Does it only backfire when slowing down?

It appears there is a problem with the air re-circulation system.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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The engine valve/s could be burnt or simply out of timing.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Has the car or engine just been washed?

It's likely moisture has made its way into the ignition system.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It is likely there is a problem with a fuel injector (e.g. leaking).

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Does the oil light come on when the engine is running?

We suspect the engine oil may be low, this can lead to a serious fault or expensive damage to the engine. We recommend that you switch off the engine until a technician has inspected the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Does the noise go away as the engine warms up?

This could be normal depending on the make and model of the car, however it could be an early indication of a fault with the engine internals. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We really need to hear this for ourselves. The clicking/tapping noise could simply be an engine valve adjustment, however there are also more serious faults which have the same symptoms (e.g. manifold leak, timing chain/adjuster). To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When does this sound come from?

This generally indicates either a worn drive belt or pulley.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Does the noise go away when you take your foot off the brake?

The noise you are hearing is likely coming from the brake pad wear sensor. It is designed to let you know the brake pads are wearing thin and require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely the brakes aren't releasing properly meaning the caliper/carrier requires attention.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Does the noise get louder as the speed increases?

Can you still hear the squealing noise with the windows down?

We really need to hear this for ourselves. Due to the number of possible causes of these symptoms we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This is likely a worn door, window, or windscreen seal allowing air to enter the cabin. This can often be rectified with a simple adjustment.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We really need to hear this for ourselves. Due to the number of possible causes of these symptoms we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We really need to hear this for ourselves. Due to the number of possible causes of these symptoms we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When does this happen?

It's likely the engine is misfiring on one or more cylinders, this can be caused by a number of components. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Has the car been serviced recently?

This may be the result of a slight over-adjustment during the previous service, however further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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A service could be a good place to start, particularly if your vehicle is overdue for spark plug/air filter/fuel filter replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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A service could be a good place to start, particularly if your vehicle is overdue for spark plug/air filter/fuel filter replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely the engine is misfiring on one or more cylinders, this can be caused by a number of components. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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The engine valve/s could be burnt or simply out of timing. We recommend that one of our technicians inspect the car to have this checked and/or adusted.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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How would you describe the noise coming from the brakes?

It's likely the brake pads are worn out and the discs require replacement or resurfacing.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely a brake carrier or shim is working loose, this can have a significant impact on the braking system. We recommend that one of our technicians inspect the car as soons as possible.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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The click could be coming from a number of areas that are placed under load when the brakes are applied. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When can you hear this sound?

It appears one of the many components in the drive line need attention/adjustment.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Besides taking off, do you notice this clunk at any other time?

It appears one of the many components in the drive line need attention/adjustment.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely a mount or rubber bush is worn, broken, or loose and may require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It appears one of the many components in the drive line need attention/adjustment.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It looks like you've picked up early signs of a drive line fault. If left untreated this can cause extensive damage to other drive line components, e.g. transmission, gearbox/engine mounts. We recommend that one of our technicians inspect the car as soon as possible.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This is quite difficult to narrow down due to the wide range of conditions that are considered normal on Australian roads. We recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Which part of the car does the sound come from?

It's likely a fault with the front suspension or a related component.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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If there is nothing placed in the boot, then it's likely a fault with the rear suspension or a related component.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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How would you describe the turn?

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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If the vehicle is front wheel drive, it's likely a CV joint (constant velocity joint) is worn and requires replacement before causing further damage. However if the vehicle is rear wheel drive, we would suspect a fault with the with the major suspension components. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When do you hear this clicking sound?

It's likely you have a flat battery or high current draw through the starter motor (electrical) circuit. We recommend that one of our technicians test the battery.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Are there any warning lights on?

Which warning light is on?

This may indicate a simple fault such as a sticky handbrake, or a more serious fault such as low brake fluid. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

We suspect the engine oil may be low, this can lead to a serious fault or expensive damage to the engine. We recommend that you switch off the engine until a technician has inspected the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Does the light stay on when you press the gas pedal (accelerate)?

It's likely the alternator belt, or the alternator itself require replacement.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This may require a simple fix such as adjusting or replacing the alternator belt, or a more complex solution such as replacing the alternator itself. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This light indicates a mechanical fault or electrical problem has been detected. We recommend that one of our technicians retrieve Diagnostic Trouble Codes (DTCs) from the car's computer, these will indicate why the light has been activated. If the car is not in a drive-able condition, we can arrange a tow.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Does the vehicle appear to be driving normally?

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Switch the engine off! We recommend that one of our technicians inspect the car before the fault gets progressively worse.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This is generally normal as the extremely hot engine and exhaust components cool and contract. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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What isn't functioning properly?

Does anything happen at all when you operate the wipers or washers?

This is a good sign that the switch is working correctly, however the mechanical components are likely worn, loose, or mis-alligned.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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There's likely a problem with the electrical circuit such as the switch or motor. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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What lights are not working?

Are the dashboard lights working?

This is a good sign as it indicates the electrical circuit is still intact. The problem you are experiencing is likely due to blown headlight/tail light bulbs.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Oooh this one is tricky. This could simply be a blown fuse, however the fuse may be the symptom (not the cause) of a wider problem with the electrical circuit. Further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Are the tail lights working?

This is a good sign as it indicates the electrical circuit is still intact. The problem you are experiencing is likely due to blown brake light/s bulbs.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Oooh this one is tricky. This could simply be a blown fuse, however the fuse may be the symptom (not the cause) of a wider problem with the electrical circuit. Further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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On one side or both?

This is a good sign as it indicates the electrical circuit is still intact. The problem you are experiencing is likely due to blown indicator light bulbs.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Oooh this one is tricky. This could simply be a blown fuse, however the fuse may be the symptom (not the cause) of a wider problem with the electrical circuit. Further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

Find your nearest store Call 13 13 28 to book

Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Does the car operate normally otherwise?

Oooh this one's tricky. Due to the number of possible causes of these symptoms we recommend that one of our technicians inspect the car to provide a diagnosis. We also recommend you stop driving the car until it has been inspected.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the problem you are experiencing is likely due to a blown main fuse or a serious fault with the charging system. To be certain we recommend that one of our technicians inspect the car. We also recommend you stop driving the car until it has been inspected.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We need a little more detail, which of the following best describes the issue with the engine?

Are the dashboard lights not working (or very dim)?

We suspect the battery is faulty/low on charge.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect the starter motor is faulty and drawing too much current.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect a fault with the ignition or fuel delivery system. Both areas are quite complex and require further diagnosis, therefore we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Have you filled the tank recently?

Is there a possibility the wrong fuel was used (e.g. adding petrol to a diesel car)?

If the symptoms started soon after filling up, then we suspect incorrect fuel is causing the fault. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect a fault with the ignition or fuel delivery system. Both areas are quite complex and require further diagnosis, therefore we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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This may sound like a silly question but worth knowing - is there a chance the vehicle is out of fuel?

This is a good place to start (fill up the tank). Give us a call if you need help.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect a fault with the ignition or fuel delivery system. Both areas are quite complex and require further diagnosis, therefore we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Can you select gears as per normal?

It's likely a drive shaft or drive gear has failed or dislodged. If the vehicle is automatic, the lack of drive may also be due to a hydraulic fault. We recommend that one of our technicians inspect the car. Also, Call us to arrange a tow truck.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Which gear can't you select as per normal?

It's possible the selector linkage has failed, howevr there is also a high possibility the fault is internal or related to the clutch. We recommend that one of our technicians inspect the car. Also, Call us to arrange a tow truck.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely the selector linkage is worn, however if you cannot select the gear at all there is a high possibility the fault is internal. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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What climate control system is faulty?

When does your air conditioning perform poorly?

How did this change occur?

It's likely the air con system needs a service.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely there is a major refrigerant leak or air conditioning electrical problem. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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When the engine is hot, does the air conditioning produce warm air?

It's likely nothing is wrong. The compressor is automatically disengaging to keep the engine from overheating. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely that either the air conditioning expansion valve is freezing up, the air conditioning compressor is failing or there is an intermittent electrical issue. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Is the heater not blowing warm air even after the engine heats up?

Does this car have an automatic temperature control system?

Oooh this one's tricky. It is likely there is a fault with the ambient air sensor or blend door, however further diagnosis would be required to be certain. We recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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It's likely the heater control valve and the device that activates the valve are not operating correctly. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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Ooh this one's tricky. To be certain, we recommend that one of our technicians inspect the car to provide a diagnosis.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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We suspect a fault with the blower fan or related electrical circuit. To be certain we recommend that one of our technicians inspect the car.

*Based on the information you entered. We recommend that our technicians inspect your car to provide a final diagnosis.

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