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    The mycar Chargers

    Terms and Conditions

    IMPORTANT – THE TERMS AND CONDITIONS (“TERMS”) APPLY TO ALL PARTICIPANTS IN THE “MYCAR CHARGERS” PROGRAM. BY TICKING THIS BOX, YOU AGREE TO BE BOUND TO THE TERMS SO PLEASE ENSURE THAT YOU READ THEM CAREFULLY. 

    Background:

    We are Tyre and Auto Pty Ltd (ABN 57 164 707 484) trading as mycar Tyre & Auto (“mycar”, “we” or “our”). A Participant is an individual who owns an eligible Electric Vehicle and agrees to these Terms (“Participant”, or “You”).

    After natural disaster events, the “mycar Chargers” program will deploy a team of Participants in their Electric Vehicles (“EV’s”) to provide battery power to members of impacted communities. Members of these communities can use battery power from the Participant’s EVs to charge household items (“Program”). The Program will be based at local disaster recovery hubs (for example schools or community centres). No formal training is required for Participants to participate in the Program.

    At each site, there will be a Lead Charger who will act as a liaison between the disaster-impacted community and the Participants. Participants will only be invited to participate in the Program once the area is deemed safe for their participation by relevant emergency services and government authorities and the post-disaster response has commenced. Participants will be guided by the Lead Charger with instructions regarding how to assist community members to charge their items safely. If there is a disaster within a 250-kilometre radius of the address provided by the Participant, the Participant will be sent a SMS to alert them and put them on standby that their participation may be needed. The SMS will be followed by an email with more information and the Participant will have the chance to confirm their availability. Participants may choose to assist at multiple locations in a single day provided they have adequate power to travel to an additional site and back home and they have the availability to assist.

    The Program involves driving to natural disaster impacted areas and using your EV to assist community members to charge their household items. There are inherent risks of damage both to you and your property (including your EV) by participating in the Program. This document contains pre-conditions with which you must confirm you comply and general terms to which you must agree in order to participate in the Program.

    Pre-Conditions

    1. All Participants must hold a full and valid driving licence for driving in Australia, unless expressly agreed in writing by mycar. No learner or provisional drivers are permitted. Your driving licence must be brought and produced on the day(s) you participate in the Program.

    2. All Participants must own an eligible EV which is either a V2L or VTOL EV with an inbuilt inverter. Examples of eligible EVs as of October 2024 are listed below

    1. Hyundai Ioniq 5
    2. Hyundai Ioniq 6
    3. BYD Atto 3
    4. BYD Dolphin
    5. BYD Seal
    6. Genesis GV60
    7. Genesis GV70
    8. Genesis GV80
    9. Kia EV 6
    10. Kia EV 9 Air / Earth
    11. Kia Niro EV
    12. MG4
    13. MG ZS EV
    14. Volkswagen ID.3
    15. Ford F-150 Lightning

    Plug-in hybrid vehicles are not eligible to be used as part of the Program. The list of eligible EVs will change from time to time as new vehicles are developed and launched.

    3. The Participant must own the EV, and the EV must be registered to the Participant and in roadworthy condition.

    4. If the Participant’s EV has been purchased subject to finance, the Participant warrants that they will check the terms of car finance agreement (and/or confirm with their finance provider) regarding whether participation in the Program is acceptable under the terms of their finance agreement, and the Participant shall take full responsibility in respect of their acts or omissions in connection with the Program, regarding their finance agreement.

    5. The Participant warrants that they will check the terms of the motor vehicle insurance agreement (and/or confirm with their insurance provider) regarding whether participation in the Program is acceptable under the terms of their insurance, and the Participant shall take full responsibility in respect of their acts or omissions in connection with the Program, regarding their insurance.

    6. The Participant must participate in a phone interview before the Participant is approved to participate in the Program. We may, at our sole decline the Participant’s participation in the Program on the basis of this interview.

    7. The Participant warrants that they have a clear driving record as at the date(s) of participating in the Program and agrees to undertaking a police, licence and Working With Children’s checks (at their own cost) and providing the results if requested. 

    General Conditions

    8. Your Physical Condition
    By participating in the Program, you warrant and agree that:

    1. You do not know of any circumstances which would disqualify you from driving or impact your ability to drive to disaster affected areas and assist community members to charge their household items.
    2. You are not currently suffering from any physical or mental condition which would restrict or impair your alertness or driving ability and of which you have not informed us.
    3. Your eyesight meets the standard required for driving.
    4. The Program may be unsuitable for those who suffer from health conditions which make it difficult for them to drive long distances, stand for long periods of time and provide charging assistance to community members for long periods of time. It may also be unsuitable for those who are pregnant. We would therefore recommend that you do not participate in the Program if you suffer from back problems, heart problems or other conditions which would impact your ability to participate in the Program or you are pregnant.

    9. Your Obligations:
    You agree that:

    1. Participation in the Program is voluntary. The Participant acknowledges and agrees that they will not receive any remuneration for participating in the Program.
    2. Whilst participating in the Program, you will at all times follow all lawful instructions and any other rules notified to you by the Lead Charger and/or any emergency services or government officials.
    3. You will drive the EV legally and safely to and from the Program and while you are participating in the Program. At all times while driving (or a passenger), you must wear a safety restraint belt.
    4. You will be responsible for any speeding and parking fines incurred whilst participating in the Program and subject to all applicable monitoring laws and regulations.
    5. While you are at the Program site, you will display an electrostatic bumper sticker (which will be posted to the address provided by the Participant) which will identify your EV as participating in the Program.
    6. You must use and are responsible for the safekeeping of your own personal devices (such as your EV, mobile phone, camera, etc) while you are participating in the Program. We take no responsibility for any property whilst you are participating in the Program.
    7. You are responsible for monitoring the status of your EV’s battery power and ensuring that you have adequate battery power to travel back to your home or to the closest charging station, noting that due to the natural disaster, charging stations may also be impacted.
    8. You will not at any time whilst participating in the Program be under the influence of alcohol, drugs or any medications, which may impair your alertness and driving ability.
    9. You must behave in a safe, appropriate and prudent manner at all times while participating in the Program.
    10. The Program is likely to be held in high-stress environments and you agree not to engage in any aggressive or bullying behaviour, or any behaviour intended to take advantage of individuals affected by natural disaster including, without limitation, attempting to charge any person a cost or fee for use of your EV via this Program. If you engage in such behaviour, your participation in the Program will be revoked and you must leave the Program immediately.
    11. You will at all times exercise the necessary and high degree of care and attention whilst participating in the Program.
    12. You will ensure that the EV’s battery is clear of water, and you will not charge any devices if the battery is submerged or is covered in water in any way.
    13. You will follow any manufacturer’s instructions regarding discharging power from your EV and you will use fit for purpose equipment and accessories in accordance with the manufacturer’s instructions.
    14. You will use the power boards, extension cables and other equipment provided by the Lead Charger and you will not use any other power boards or extension cables (whether they are provided by you or a community member).
    15. In the case of an emergency, you will follow all directions of emergency services workers, and you will contact emergency services as required. You agree not to attempt to operate the EV if you feel it is not safe to do so. If safe to do so, you agree to safely move the EV away from structures or other combustible materials such as other cars and personal property should you notice any popping/hissing or excessive heat coming from the EV.
    16. You will check with your EV dealer or manufacturer to ensure that using the EV to discharge power as part of the Program aligns with their warranty terms and conditions.
    17. You will seek advice from your EV insurer before participating in the Program.
    18. Children are expressly prohibited from participating in the Program. Participants must not bring children with them to the Program and will not be permitted to participate in the Program if they do bring children along with them.
    19. Pets or animals of any nature are expressly prohibited (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at Program site(s). We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress. If you intend to bring a guide dog, hearing dog or assistance dog with you, you warrant that you will inform us beforehand, so that we can determine your eligibility for the Program.
    20. At any time you may withdraw from participating in the Program, in which event you must notify the Lead Charger.
    21. You may be recorded (audio or visual) or photographed at any time by mycar or its agents or representatives. You agree that mycar may use your voice, image, likeness or name in any materials that capture the same in any media, perpetually and without further remuneration, for the purposes of advertising or promoting this Program. All intellectual property rights in such material will remain vested in mycar at all times.

    10. Our Rights

    1. We may, at our sole discretion and at any time, decline or terminate your participation in the Program in the interests of safety or otherwise.
    2. We reserve the right to amend, or cancel, the Program, in full or in part, without prior notice if we have reasonable grounds to do so.
    3. We may film or record your participation in the Program at any time.

    11. Liability

    1. Your safety is our highest priority, but you acknowledge that the Program involves driving (sometimes long distances) to disaster impacted areas which may be unsafe where there are inherent risks of death, injury or damage to both you and your property. To the maximum extent permitted by law, by participating in the Program, you accept these risks and waive our liability.
    2. You agree that you accept that you share in the responsibility to maintain your own safety and that of others and of property by your own actions or conduct throughout the Program.
    3. We are in no circumstances liable to you to the extent any liability arises due to your non-compliance with these Terms or your failure to comply with reasonable instructions from the Lead Charger(s) or emergency services personnel.
    4. To the extent permitted by law, you shall hold harmless and release us and our related bodies corporate from any responsibilities and liability for any costs, losses or damage arising from any act or omission whatsoever (whether inside or outside our control or by negligence, neglect or otherwise) of you, us, or our personnel, on or relating to the Program. This limitation of liability extends to any loss or damage arising from any accident, detention, diversion or theft in regard to personal belongings, or in respect of direct or indirect or consequential loss or damage, death, injury, medical expenses, sickness, irregularity, delay liability and additional expenses, inconvenience or any event beyond our control including accident or failure to machinery or equipment, or other services, or any acts of God, dangers, fire, acts of government or other authorities, delays, strikes or cancellations whatsoever, howsoever by whosoever caused.
    5. Notwithstanding any other provision in these Terms to the contrary, to the extent permitted by law, in no event shall we, our officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our websites, products or services generally (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our websites, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via our websites, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.
    6. While the foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, where conditions, warranties or other rights are implied in these Terms or otherwise conferred by law, and it is not lawful or possible to exclude them, then those conditions, warranties or other rights will (but only to the extent required by law) apply to these Terms. For clarity, nothing in these Terms purports to or does limit the application of any statutory consumer warranties or rights you may have.
    7. To the extent permitted by law, you agree to defend, indemnify and hold harmless us, our officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your participation in the Program; (ii) your use of and access to our websites; (iii) your violation of any term of these Terms; (iv) your violation of any third party right, including without limitation any copyright, intellectual property, or privacy right; or (v) any damage or injury you may cause to a third party or any property. This defence and indemnification obligation will survive these Terms. Your obligation to indemnify under this clause shall be reduced proportionately to the extent that the negligent act or omission of those indemnified caused or contributed to the relevant loss.
    8. Nothing in these Terms shall exclude any liability that cannot be excluded by law.

    12. Severability
    Any term of this agreement which is fully or partly void or unenforceable is severed to the extent that it is void or unenforceable, and the remainder of this agreement continues in force.

    13. Personal Information
    We will only collect and use personal data in the manner that is required to deliver and administer the Program and we will otherwise deal with personal data pursuant to our privacy policy which is accessible at https://www.mycar.com.au/policies/privacy-policy. We'll keep your personal data for as long as we need it to deliver and administer the Program, and pursuant to our privacy policy. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.

    14. Acknowledgement of Understanding

    1. You understand that you are participating in the Program at your own risk.
    2. You confirm that you have read this document and fully understand its contents. You understand that by signing this document you agree to be bound by the above Terms.
    3. By agreeing to these Terms, you acknowledge that any photographs taken or footage captured during the Program (which may include your image, likeness or voice) may be used for future marketing/ promotional purposes by us without any payment made to you, and you warrant that there is no restriction or obligation that would prevent my image, likeness or voice being used in this way.

    JOLT promotion terms and conditions

    1. This offer is available to customers who register as a mycar Charger (Eligible Customer) between 12 November 2024 and 30 June 2025.
    2. Under the offer, an Eligible Customer will receive a credit to use on JOLT EV Charging network, valued at $50.
    3. This offer is valid for new and existing JOLT customers.
    4. The offer is limited to the first 200 customers who take advantage of the offer. Once all the offers have been utilised the Offer will be deemed to be expired.
    5. Offer codes expire on June 30, 2025. Any codes not used by this date will be forfeited.
    6. The credit can only be used for energy costs, not for idling fees or other penalties.
    7. By using the Offer code you agree to be subject to Jolt’s terms and conditions and fair use policy.
    8. No part of the voucher is exchangeable or redeemable for cash.